Refund Policy for FernHavenPark
Welcome to FernHavenPark! Our refund policy is designed to ensure that our customers are completely satisfied with their experience at our pizzeria. Whether you've dined-in, ordered for takeout, or had your meal delivered, we prioritize your satisfaction. Below are the details of our refund policy, effective as of March 30, 2023.
Order Cancellation
If you wish to cancel your order, please do so within 5 minutes of placing the order by calling +39 06 678 9940. After this timeframe, we may have already started preparing your food and cancellation will not be possible.
Quality & Satisfaction
At FernHavenPark, we are proud of the quality of our food. If you are not satisfied with your purchase due to quality issues, please contact us immediately via +39 06 678 9940. You have the option of returning the uneaten portion of the food in question to our location at 27 Piazza di Spagna, Rome, 00187, Italy within 2 hours of receipt for a full refund in €, a replacement of the item, or a store credit.
Incorrect Orders
If your order is incorrect or incomplete upon delivery or pickup, please contact us as soon as possible via +39 06 678 9940. We will offer an appropriate solution which may include a refund, store credit, or the correct items being sent out to you without any additional charge.
Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at +39 06 678 9940. Note that there might be processing time before a refund is posted to your account.
Non-Refundable Items
Please note that certain items cannot be returned for a refund. This includes:
- Gift cards
- Specially customized orders
- Any consumable items that have been consumed significantly.
How to Request a Refund
If you need to request a refund, please follow these steps:
- Call our customer service at +39 06 678 9940.
- Provide your order number and the reason for the refund request.
- Follow the instructions provided by our customer service team to complete your refund request.
Amendments to Refund Policy
FernHavenPark reserves the right to amend this refund policy at any time. The current policy will always be posted here on our website at fernhavenpark.site. It is your responsibility to stay informed of any changes by reviewing our website periodically.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at +39 06 678 9940. Our team is dedicated to ensuring that your experience with FernHavenPark is nothing short of excellent.
Thank you for dining with FernHavenPark. We appreciate your business and look forward to serving you again!
FernHavenPark, 27 Piazza di Spagna, Rome, 00187, Italy